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The future of customer research: AI is transforming how product teams work

Published Dec 2024
Updated Jan 2025
1 minutes read

Building features is faster than ever, thanks to AI coding assistants. But this creates a new challenge: understanding customers isn't keeping up.

The shift happening right now

Three forces are reshaping how companies understand their customers:

Today’s customer research is broken - it’s expensive, slow. Look inside any product team today: 70% of researchers can't keep up with product team demands. Teams make critical decisions without customer validation. Customer insights get lost across 12+ disconnected tools

The problem isn't lack of tools. It's that traditional research wasn't built for today's speed of innovation.


What if? you could:


Why this matters for SaaS companies? The companies that win in the next era won't be those who build features fastest, but those who best understand their customers. Here's why:

Future of customer research
Future of customer research

The Future is Continuous Intelligence,

An AI research partner from the ground up. Unlike others bolting AI onto existing tools, we're reimagining research for the AI era:

This isn't just about doing research faster or cheaper. It's about building an unbeatable advantage in customer understanding. Companies that embrace this transformation early will build a significant competitive advantage in their markets. The future of product development isn't just about building faster – it's about building exactly what customers need.